Shipping & Delivery

 

How long will it take until I receive my order?

For selected areas in Bangkok, we will deliver with the same day of your order if you order is received in between 10am and 6pm (Monday to Friday except Public Holidays). For same day, you will receive your order within 3 hours.

If your delivery address is outside our same day delivery service, you will receive your order in 1-2 business days (no delivery on Saturdays & Sundays & Public Holidays). We do not yet guarantee overnight shipping, although many areas of Bangkok will receive their orders the next day.

For non-Bangkok areas, you will receive your order in 2-3 business days. For remote areas in Thailand delivery may take 3-4 days longer due to difficult routes. We’ll try our best to deliver the product to you as soon as possible.

 

What are the days and time of delivery?

For same day delivery, the deliveries are made between 1pm – 9pm depending when the order is received. If not same day delivery, the deliveries are made in between 9am and 7pm. Currently, we deliver from Monday to Friday.

 

How do I track my order?

When your order is being delivered, you should receive a confirmation from our delivery team. If any problem, you can contact our customer service who will help you track your order.

Please check with your neighbors or building manager if you have not received your product even though the tracking says that it has been delivered. If the tracking information doesn't show up or shows that the item has been returned to us, please contact us by email or phone. It is possible that we may have the wrong shipping address, the driver may have unsuccessfully attempted to deliver, or the shipping carrier may have misplaced the product.

 

What happens if I am not at home when my order is being delivered?

In the process of delivering the product to you, our driver will contact you on the number provided to ensure that you are at the address that you have given to us. If you are not home at the time, do inform someone else in your household to be aware of our delivery so they can sign for the product on your behalf. If we are still unable to deliver the product to you despite our best efforts, your order will be returned to our warehouse waiting for you to contact us to confirm a new delivery date (new shipping fee may occur).

 

Can I have my order shipped to my office?

We are happy to delivery to your office. If you would like us to do that, please fill in your office address at checkout.

 

How much is the shipping fee?

Delivery is free for any order above ฿2,000. Orders below ฿2,000 have a flat shipping fee of ฿150 nationwide. However, the shipping fee is subject to change due to promotions and other marketing activities.

 

Do you ship outside of Thailand?

Sorry, we currently do not ship outside of Thailand.

 

Why is my shipment delayed?

We try our best to make sure that you receive your order as soon as possible, however, there are some situations beyond our control that can delay your shipment. The following orders may result in delayed shipping:

  • Incorrect shipping address (e.g. wrong post code)
  • Incorrect Mobile Phone number
  • Unable to reach you at provided contact number
  • Being absent after courier made an appointment
  • Payment delay or issue
  • Courier failure to deliver (e.g. severe weather conditions)